IT Analyst

Description

Job Summary: We are seeking professionals to join our technical support team, providing first-level support and ensuring operational excellence in IT. Key Highlights: 1. First-level technical support (on-site and remote) 2. Configuration of workstations, printers, barcode scanners, and devices 3. Active participation in process improvement and IT team training **Join this global logistics giant!** * At ID Logistics, we continuously strive to be a benchmark for operational excellence and innovation. To achieve this, we seek talents like YOU! Here, we value our people by creating opportunities for professional, personal, and intellectual development. **About the opportunity:** * We seek talented professionals to further enhance the quality and performance of our team. You will join a strong, established company that provides you with full context to consistently deliver services to our customers. **Your responsibilities will include:** * Providing first-level technical support to end users (on-site and remote); * Assembling, preparing, and provisioning workstations; * Performing formatting and configuration of computers with operating systems such as Windows and Linux; * Assembling, configuring, and supporting laser printers, Zebra printers, Zebra scanners, weighing scales, and USB scanners; * Configuring Workspace on workstations and corporate TVs; * Delivering and configuring authentication devices (Yubikeys); * Maintaining an up-to-date inventory of IT assets; * Performing operational and administrative tasks related to IT infrastructure; * Tracking and logging technical tickets, ensuring resolution within established timeframes (SLA); * Supporting the implementation of improvements in internal IT processes; * Conducting system and procedure testing for continuous improvement and failure prevention; * Escalating and tracking requests with external IT service providers; * Providing training, guidance, and technical support to users whenever necessary; * Creating and maintaining an updated knowledge base for the support team; * Actively participating in the onboarding process, providing necessary support to new employees; * Delivering technical and operational training to the Technical Support team; * Supporting the Technical Support Analysts in resolving complex issues and standardizing procedures; * Validating the correct execution of IT operational routines; * Developing and maintaining updated technical documentation, including processes, workflows, manuals, and work instructions; * Acting as backup during absences or unavailability of the Technical Support team, ensuring continuity of service; * Participating in alignment meetings, needs assessments, and implementation of improvements to IT services. Minimum Education: Bachelor's Degree