Job Summary: Providing required and necessary services to passengers and customers in a dynamic and fast-paced aviation environment. Key Highlights: 1. Opportunity in the global and dynamic aviation sector 2. Passenger and customer service, including VIPs and passengers with special needs 3. Teamwork and focus on continuous improvement Details: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Provide all required and necessary services to passengers and customers.**Your Responsibilities** * Arrange reservations, ticket issuance, baggage check-in, passenger check-in, greet passengers and VIPs, and assist passengers with special needs (unaccompanied minors, physically disabled passengers, etc.); * Handle passenger complaints; * Inspect and verify passenger documentation; * Issue boarding passes and rebook passengers affected by delays and cancellations; * Manage baggage processing and calculate applicable fees when required; * Direct passengers to customs, immigration, and quarantine, when necessary; * Make announcements as required; * Assist Ramp Agents to ensure wheelchairs, baby strollers, and checked baggage (screened by security) are available for loading and delivery to arriving passengers; * Operate equipment such as jet bridges, computers, and reservation and ticketing software; * Prepare all work-related documentation; * Immediately report all incidents, accidents, and personal injuries to your immediate supervisor or Swissport’s Safety Department, per Swissport’s Safety Management System (SMS); * Act and safeguard to ensure facilities and/or services provided are not used for unlawful interference against civil aviation; * Act in accordance with applicable laws, Swissport SOPs, and policies; * Perform other related duties as assigned. **Your Profile** * Customer focus * Communication skills * Commitment to continuous improvement * Attention to detail * Ability to work under adverse weather conditions * Flexibility to work various shifts * Numerical aptitude * Ability to follow processes and procedures * Ability to work under pressure and under adverse weather conditions **What We Offer** * Meal allowance * Transportation allowance * Dental care plan * Life insurance * Educational assistance program At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation!
João Silva
Indeed · HR
João Silva
Indeed · HR
