Follow-up Assistant (Logistics)

Description

Job Summary: Assist in the re-dispatch process, interacting with client requests and internal departments to ensure timely pickup and delivery, seeking solutions to meet deadlines. Key Highlights: 1. Assistance in re-dispatch follow-up and deadline compliance 2. Interaction with clients and internal departments involved in pickups/deliveries 3. Seeking solutions for logistics-related requests **Purpose of the Position** Provide assistance in the re-dispatch follow-up process across company units, interacting with client requests and internal departments involved in pickup and delivery processes, seeking solutions to meet deadlines. **This position is open to persons with disabilities or individuals rehabilitated by INSS.** **Requirements** **Education:** Completed high school; **Knowledge:** Intermediate Microsoft Office proficiency; **Desirable Qualifications** Experience in distribution at transportation companies; experience in administrative or logistics activities; ongoing undergraduate studies in Logistics, Business Administration, or Production Engineering. **Responsibilities and Duties** * Issue electronic freight bills (CT-e) daily; * Monitor incoming emails containing re-dispatch pickup/delivery requests; * Schedule pickups; * Enter trips into the Benner system; * Verify and record invoices related to the "re-dispatch" process; * Monitor pickup/delivery deadlines for the "re-dispatch" process; * Perform preliminary customer/supplier registration; * Provide customer service via phone or email (complaints/suggestions/inquiries/delivery or pickup delays), logging them in the Customer Service Department (SAC) and in the CT-e occurrence field, and forwarding them for appropriate handling; * Generate tax payment slips; * Support the immediate supervisor in department-specific processes, leveraging experience for self-development; * Implement departmental work plans and procedures, executing and monitoring necessary technical actions to achieve established goals and targets. **Salary and Benefits** Salary: Please indicate your salary expectation. Benefits: Meal allowance, transportation allowance, life insurance, co-payment health plan, dental plan, and profit-sharing program. Working Hours: 8:00 AM to 6:00 PM, Monday through Friday. Employment Type: Full-time, permanent CLT contract. Compensation: R$2,000.00 – R$2,300.00 per month. Benefits: * Medical assistance * Dental assistance * Profit-sharing * Life insurance * Meal voucher * Transportation voucher Selection Question(s): * In which neighborhood do you currently reside? * This position is open to persons with disabilities (PCD). Do you have any disability? What type? Do you require any accommodations? Education: * Completed high school (preferred) Experience: * Logistics (preferred) Work Location: On-site