Job Description: The Sales Associate must assess customer needs and offer the most suitable value proposition; Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in their lives; Show customers that there is always a solution; Build relationships and provide an exceptional experience in every customer interaction. **Requirements:** * High school diploma; * Basic knowledge of Microsoft Office; * Prior sales and customer service experience is desirable; * Familiarity with sales targets and performance indicators is a differentiator; * Experience in telecommunications is a differentiator; * Knowledge of Android and iOS systems is a differentiator. Responsibilities * Provide customer service, in person or online using the company's official tools, in a consultative manner to identify customer needs and offer a unique value proposition; * Guide customers through product and service demonstrations, clarifying doubts about specifications and providing greater confidence for decision-making; * Sell products (mobile devices and accessories) and services (plans and digital services) according to customer needs, following company procedures and guidelines; * Assist customers in resolving issues related to services provided by Vivo; * Promote product and service offers and actively attract new customers; * Establish and strengthen customer relationships, reflecting personal values aligned with Vivo's DNA to maintain long-term connections; * Take initiative in organizing and maintaining cleanliness of the work environment; * Help manage in-store customer flow and waiting lines when necessary; * Arrange products in display windows and keep them organized according to company standards. **(For registration inquiries, contact 38 99910\-6722\).**