Have you ever thought about joining a company with over **6,000 employees** and continuous growth? Our **Call Center** consists of multiple departments, and now you have the chance to join this team! We are seeking people with disabilities to work as our Customer Service Agents, handling inbound calls from policyholders, answering customer questions about services, and directing them according to their needs. Area of operation: **B4B.tech – Autoglass Group** If you are communicative, enjoy helping people, and seek a company where you can **grow together**, then this is the place for you! **\*All our job openings are open to people with disabilities. Visit our careers page (https://carreiras.autoglass.com.br/) to check available opportunities.** Responsibilities and duties Responsibilities and duties: * Answer customer calls courteously and empathetically, conveying a smile through your voice; * Accurately and systematically record all interactions in the system; * Monitor and follow up with customers regarding pending requests, ensuring resolution of their needs. Key competencies that distinguish our call center agents: * **Time management:** Serve customers within established timeframes, ensuring agility and efficiency in service delivery. * **Active listening and customer focus:** Understand and address customer needs by offering appropriate and empathetic solutions. * **Quality:** Perform tasks in accordance with defined processes and standards, ensuring excellence in service delivery. * **Commitment:** Act responsibly and diligently to fulfill departmental responsibilities. * **Attention to detail:** Maintain care and precision throughout all stages of service, avoiding errors and rework. Requirements and qualifications * **Exclusively for People with Disabilities;** * Must be over 18 years old; * High school diploma; * Basic knowledge of Microsoft Office Suite; * Availability to work on a rotating 6x1 schedule (Saturdays, Sundays, and holidays);​ * Availability to work morning, afternoon, evening, or overnight shifts (shift duration: 6h40);​ * Dynamism and proactivity;​ * Strong communication skills and interest in interpersonal relationships. \* **We value if you have:**​ * Technical or higher education in administrative, management, or related fields; * Experience in customer service roles. Additional information **What does the Autoglass Group offer?** **To support your daily routine:** Fixed salary; Transportation allowance; Meal or food allowance; Opportunity to work and exchange daily knowledge with an incredible, supportive team; eConsig: An app for applying for payroll-deducted loans, with direct deductions from your paycheck; Allya: Discounts at numerous everyday establishments and services—such as restaurants, supermarkets, pharmacies, cinemas, physical and online stores, undergraduate and graduate courses, language schools, gyms, and much more; Oh! We celebrate Autoglass Group Employee Day by sending a small gift to every employee. **To take care of your physical and mental health:** Health insurance plan with no co-payment for employees with disabilities (PwD); Health insurance plan with no monthly fee for dependents; Optional dental plan extendable to dependents; Psychological counseling; Maternity program with extended maternity leave; Optional Wellhub (gym discounts). **To develop your career:** Opportunities for professional growth; Feedback and development culture; Access to the Autoglass Group Corporate Education Portal featuring over 200 free courses with certificate issuance; Galena: Discounts on over 150,000 courses for employees; A highly collaborative and challenging work environment. At Autoglass Group, you’ll find growth opportunities and a strong culture of innovation and continuous improvement! **To enhance your in-office workday:** Breakfast and afternoon coffee; Cafeteria; Relaxation moment: On-site relaxing massage; Rest room; Beauty salon. **Recruitment process stages** * Stage 1: Registration * Stage 2: HR Interview + Disability Characterization Report * Stage 3: Psychological Assessment * Stage 4: Voice Test * Stage 5: Placement * Stage 6: Pre-employment Medical Exam * Stage 7: Hiring * Stage 8: Hiring **Join the Autoglass Group!** Job type: Permanent CLT contract Compensation: R$1.980,00 – R$2.300,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Food allowance * Meal allowance * Transportation allowance Work location: In-person