Administrative Assistant - Sete Lagoas

Description

Job Summary: Ensure efficient support for commercial routines, qualifying leads and optimizing customer service to support business area performance. Key Highlights: 1. Support commercial and operational activities 2. Perform lead screening and qualification 3. Provide public service and update CRM **JOB MISSION** Ensure efficient support for commercial routines, contributing to process organization, lead qualification, and excellence in customer service, directly supporting business area results and performance. **JOB RESPONSIBILITIES** * Perform lead screening and qualification; * Support the Business Assistant's commercial and operational activities; * Digitize and organize documents; * Provide public service (in-person and/or digital); * Input and update information in CRM; * Support prospecting and customer relationship activities; * Ensure proper organization and flow of commercial information; * Contribute to achieving departmental goals. **TECHNICAL REQUIREMENTS** * Completed high school education (a college degree is a plus); * Proficiency in Microsoft Office Suite; * Experience with CRM systems; * Experience in sales, prospecting, or customer service; * Brazilian driver's license, Category B; * Prior professional experience. **BEHAVIORAL COMPETENCIES: COMMITMENT, SOCIABILITY, AND PROFESSIONAL CONDUCT:** * Attendance and punctuality: Regularly reports to and remains at the workplace, consistently adhering to established or agreed-upon working hours; * Contribution to workplace quality: Contributes to workplace well-being by maintaining a positive and respectful attitude toward internal and external SILVA FREITAS clients; * Team spirit: Works collaboratively and respectfully within teams; * Flexibility and adaptability: Demonstrates ability to adapt and work effectively in diverse situations and with various people and groups; * Continuous improvement: Recognizes errors made and uses them as opportunities for learning and development, applying such insights to enhance deliverables and outcomes; * Promptness: Demonstrates willingness and readiness to respond to work demands; * Professional confidentiality: Maintains confidentiality regarding SILVA FREITAS information and incidents; * Diligence: Uses office materials, facilities, and equipment appropriately, contributing to resource conservation and responsible use of office resources (water, electricity, machines, stationery, hygiene and cleaning supplies, etc.). **CULTURAL FIT COMPETENCIES:** * Courtesy: Serves internal and external clients with quality, courtesy, attention, promptness, interest, and kindness; * Positive attitude: Cultivates an appreciative perspective and mindset. Extracts learning and development opportunities from all situations—especially challenging ones. Practices flexible thinking focused on opportunities and what truly matters, replacing complaints with solutions. Contributes to workplace lightness and emotional well-being; * Emotional balance: Remains calm during adverse situations without losing emotional equilibrium. Demonstrates self-awareness, self-control, and self-motivation. Assimilates situations and reflects before acting. Shows professional maturity in managing unexpected situations, especially in tense or conflict-ridden environments. **JOB-SPECIFIC BEHAVIORAL COMPETENCIES:** * Execution-oriented profile, results-driven; * Clear and concise communication; * Adaptability to varying demands and scenarios; * Ability to interact effectively with diverse audiences; * Capacity to manage commercial processes and routines; * Agility and attention to detail.