JUNIOR SUPPORT ANALYST

Description

We are **Sólides**, the only Brazilian technology company specializing in **Integrated People Management with Behavioral Intelligence**. Our platform is **\#completadeverdade**, offering HR and payroll solutions designed for all businesses across the country. In 2022, our story gained even greater momentum! We received the largest investment ever made in an HR Tech in Latin America — BRL 530 million, led by Warburg Pincus — and acquired Tangerino. In 2024, the acquisition of Digital Payroll solidified our position as the one-stop shop for SMEs, and our merger with RHGestor reinforced our commitment to making strategic people management accessible to all companies. Today, with over **40,000 customers and eight million lives impacted**, we lead the high-growth enterprise sector in Brazil. To reach where no one else has, our values guide us: **we are courageous enough to be different, strong enough to achieve extraordinary results, experts in people, and passionate about our customers**. If you, too, are driven by dreams, results, and people, join us — Sólides is your place! **Your main responsibilities will be:** * Resolve user requests according to specific requirements, analyzing and providing the best solution; * Address pending issues within established timeframes and service quality standards; * Provide customer support via chat and e\-mail; * Promote user engagement by demonstrating the platform’s value; * Record support interactions in accordance with departmental guidelines; * Collaborate with the Customer Success team to develop customer support strategies; * Ensure excellence in customer service by following company playbooks and processes; * Support management in predictive actions related to customer service, providing ongoing feedback on current conditions and identifying improvement opportunities; * Possess comprehensive knowledge of Sólides’ solutions and familiarity with HR processes and daily operations; * Assist immediate management with matters inherent to your area of responsibility, presenting and discussing problems and irregularities to help define appropriate procedures and actions. **We expect you to have:** * Clear communication skills; * Experience in customer service; * Dynamism and prompt responsiveness; * Team spirit; **It’s a plus if you have:** * Desired knowledge of Zendesk. **Still unsure whether Sólides is a great place to work? Here’s what it means to be a Solidiano(a):** * Meal Allowance / Food Voucher worth BRL 45.00 per business day (Sólides Benefits Card); * Transportation Voucher or Fuel Voucher; * Unimed Health Plan (co-payment model, no monthly fee); * OdontoPrev Dental Plan, fixed monthly fee of BRL 21.91; * Therapy: Partnership with Psicologia Viva — 3 free sessions per month; * Online Courses covering topics from Gastronomy to Postgraduate Studies (Qualifica); * Access to all courses offered by Escola de Pessoas; * Home Office Allowance of BRL 60.00 (Sólides Benefits Card); * English Course (English Pass); * Perks (on-site manicure, balanced snacks, among others); * Birthday Day Off; * Totalpass; * Responsible Credit (Payroll Deduction Loan via Sólides Benefits); * Childcare Assistance — for mothers and fathers with children up to 3 years and 11 months old; * Special Dependent Assistance (also extended to parents); * Sólides Patinhas (15% discount on DogLife plans); * Ânima Ecosystem Agreement (discounts on undergraduate and postgraduate courses at group institutions); * Sólides Postgraduate Program (70% discount); * Partnerships with OnHappy, Detronic, and SESC; * Super Flexible Dress Code. **So, are you in?!** **Join us as a Solidiano! An amazing team is waiting for you \=)