Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives, providing direct support to customers with a focus on excellence, courtesy, and efficiency. Key Highlights: 1. Receptive and/or in-person customer service 2. Clarification of inquiries and registration of requests 3. Negotiations and guidance regarding energy services CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION WILLINGNESS TO TRAVEL Position: Customer Service Representative – CEMIG Work Location: SETE LAGOAS/MG Employment Type: CLT Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: R$ 1.870; after 3 months increases to R$ 2.294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support to the company’s clients. The role involves receptive and/or in-person customer service, focusing on excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance regarding electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate billing, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior experience in customer service is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site