Description
Job Summary:
A professional responsible for online demand tracking, order processing, customer communications across multiple channels, and support for the external sales team.
Key Highlights:
1. Online portal demand tracking and updates
2. End-to-end order management and customer communications via email and phone
3. Support for external sales representatives and onboarding of new customers
Monitor and take responsibility for updating and identifying new demands on online portals;
Order processing;
Customer communications via email (registrations, quotations, SDS, documents, orders, presentations, complaints, non-conformities, etc...);
Handling of non-conformities;
Delivery tracking;
Answering phone calls and managing customer interactions on WhatsApp;
Supporting external sales representatives by sending requested quotations and documents;
Onboarding new customers;
Filling out the daily activity spreadsheet (daily basis);
Calling pre-determined customers during the month;
Weekly completion of the service spreadsheet and any other required forms.
Compensation: R$1.708,38 - R$2.600,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Fuel allowance
* Education allowance
* Partner programs and commercial discounts
* Free parking
* Life insurance
* Meal voucher
* Transportation voucher
Work Location: On-site