**Junior Customer Success Analyst, Legal Segment** *Are you looking to build your career and become a Customer Success Specialist at a technology industry leader? Join us!* Thomson Reuters combines human expertise, technology, and intelligence to deliver trusted answers that help professionals make confident decisions and better manage their businesses. We help reinvent how professionals work—our team of specialists brings together information, innovation, and insight to untangle complex situations across Tax, International Trade, Accounting, and Legal markets, supporting our customers in making informed decisions. **About the Role** In this Junior Customer Success Analyst opportunity, you will: * Analyze the customer journey across multiple touchpoints to identify improvement opportunities. * Collaborate closely with various teams—including Sales, Marketing, and Product Development—to implement enhancements to the customer experience. * Collect and analyze customer feedback to gain deeper understanding of their needs and expectations. * Develop strategies to improve customer satisfaction and brand loyalty. **About You** For this position, we seek professionals with the following Skills & Experience: * Theoretical and practical knowledge of Customer Success, including key metrics (CSAT, Churn, Expansion, Activation, Adoption, etc.) and best practices. * Experience in Customer Success roles managing high-volume portfolios. * Completed or currently pursuing a Bachelor’s degree. * Proficiency in Excel and basic data analysis tools. * Excellent communication skills and ability to collaborate effectively within teams. * Ability to manage multiple tasks and projects simultaneously. * Strong analytical and problem-solving skills. * Preferred: familiarity with legal software segment. #LI-LM1 **What We Offer** * **Hybrid Work Model:** We adopt a flexible hybrid workplace model (2–3 days per week in the office, depending on role) for office-based positions, ensuring an integrated and consistent experience both digitally and in person. * **Flexibility and Work-Life Balance:** "Flex My Way" is a set of policies designed to support the management of personal and professional responsibilities—whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. These policies are grounded in our flexible work approach, enabling employees to work from anywhere for up to 8 weeks per year—thereby promoting an ideal balance between work and personal commitments. * **Professional Development and Growth:** We foster a culture of continuous learning and skill development, preparing our talent to meet future challenges and deliver real-world solutions. Our "Grow My Way" program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * **Competitive Industry Benefits:** We offer comprehensive benefit plans, including medical and dental coverage, two corporate mental health holidays, performance-based incentive programs, and resources supporting mental, physical, and financial well-being. * **Culture:** Globally recognized for inclusion and belonging, flexibility, and work-life balance. We live our values: obsession with our customers, competing to win, challenging (your/our) thinking, acting fast and learning fast, and being stronger together. * **Social Impact:** Make an impact in your community through our Social Impact Institute. We provide all employees with two paid volunteer days annually, plus opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * **Making Real-World Impact:** We are one of the few global companies helping our customers pursue justice, truth, and transparency. By working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering commerce, detecting offenders, reporting facts, and delivering reliable, impartial information to people worldwide. **Who We Are** Thomson Reuters lights the way forward by bringing together trusted content and the technology people and organizations need to make the right decisions. We serve professionals in legal, tax, accounting, compliance, government, and media sectors. Our products combine highly specialized software and information to empower professionals with the data, intelligence, and solutions they need to make informed decisions—and help institutions advance their pursuit of justice, truth, and transparency. The Reuters News Agency, part of Thomson Reuters, is a global leader in journalism and trusted news. We rely on the talent of 26,000 colleagues across more than 70 countries—each with the opportunity to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we remain committed to pursuing them. Interested? Join our team and help shape the industries driving societal progress. As a global company, we rely on the unique knowledge, perspectives, and experiences of all our colleagues to achieve our business goals. To ensure we can do so, we seek talented and qualified individuals across all our operations worldwide—regardless of race, color, sex/gender—including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, or any other classification protected by applicable law. Additionally, we provide accommodations for individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable legislation. You can find more information about how to request an accommodation here. Learn how to protect yourself from fraudulent job postings here. For more information about Thomson Reuters, visit our website at thomsonreuters.com