customer experience analyst junior

Description

**Get to Know Inter** Pioneers, we transformed the market by launching Brazil’s first digital bank and continue creating trends with cutting-edge technology. We have evolved into a Global Financial Super App, offering comprehensive solutions and top-tier innovation. Here, work has purpose: building real opportunities, transforming people’s lives and the financial market. This is the Inter Way of Doing. If you want to be part of this change and leave a legacy, your place is here. Join us as Sangue Laranja. **Get to Know Inter** As pioneers, we transformed the market by launching Brazil’s first digital bank and continue to shape the future with cutting\-edge technology. We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people’s lives, and reshaping the financial market. This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here. Become Sangue Laranja. **About the Role and Mission** The professional will be responsible for conducting structured analyses of operational flows and customer journeys, identifying root causes of issues and proposing solutions prioritized by impact and feasibility. They will participate in planning and facilitating diagnostic and co-creation workshops, applying methodologies to align departments and generate practical continuous improvement solutions. **Your Day-to-Day Responsibilities:** * Understand the product and establish service workflows, prioritizing and refining the backlog based on user needs, business metrics, and organizational strategy. * Identify problems and opportunities through collection, analysis, and manipulation of complex data. * Interact with and maintain strategic relationships with involved departments, promoting collaboration and facilitating communication. * Interpret customer processes and needs, designing effective strategies for customer service. * Define, collect, review, and analyze metrics to evaluate the success of projects and processes. * Manage stakeholders in a complex and constantly changing environment. * Drive innovation through proactive identification and implementation of new technologies and solutions to enhance processes and outcomes. **What We’re Looking For** **Required:** * Bachelor’s degree in Administration, Production Engineering, or related fields; * Knowledge of Business Process Management (BPM), PDCA, Continuous Improvement, Lean Six Sigma, etc.; * Familiarity with Tableau, Figma, and Salesforce; * Proficiency in Microsoft Office 365 — (Excel, PowerPoint, SharePoint, etc.); * Organizational skills and attention to detail; * Strong verbal and written communication skills; * English proficiency. **Preferred:** * Knowledge of AI platforms. **Benefits** * Meal allowance and food voucher * Health and dental insurance * Life insurance * Birthday Day Off * Baby On Board and Nursing Room * Extended parental leave * Childcare/babysitter allowance and/or allowance for children with disabilities * Wellhub and Inter Running Group * CARE4U Space (Belo Horizonte): self-care services at exclusive rates, relaxation area, games, and mini-golf course * Benefits within our SuperApp, such as Duo Gourmet * Inter Prime Card * Internal training and development programs **Selection Process Steps** * Resume screening; * Screening call (initial outreach to align expectations regarding the role); * Assessments; * Interview with Talent Team; * Technical test (when applicable); * Interview with leadership; * Job offer.