Quality Assurance Assistant

Description

Job Summary: Responsible for receiving, managing, and handling customer complaints, mediating conflicts, and proposing process improvements. Key Highlights: 1. Opportunity for growth and learning in a company that values people. 2. Contributing to the preservation of the institutional image and process improvement. 3. Responsible for end-to-end management of customer complaints. JOIN THE **ARTESANAL GROUP**! We are ranked the 2nd best healthcare company to work for in Brazil, according to the **GPTW 2025** ranking! If you seek growth, learning, and a team that values people, this is your chance! **Your daily responsibilities will include:** * Receiving, registering, managing, monitoring, and appropriately handling customer complaints; * Contributing to the reduction of non-conformance rates; * Mediating conflicts between the organization and the complainant; * Responding to the complainant and the regulator within the stipulated timeframe, preparing reports and documenting all relevant facts with supporting evidence; * Proposing improvement actions to business areas to enhance processes; * Acting in a manner that supports the preservation of the company's institutional image; * Preparing weekly and monthly reports; * Supporting internal audits. **What we are looking for in you:** * Completed high school education; * Intermediate Excel skills; * Prior experience in this role is desirable. **Job details:** * **Salary:** To be discussed * **Working hours:** Mon–Fri: 8:00 AM–5:00 PM / Sat: 8:00 AM–12:00 PM * **Work location:** Av Mem de Sá, 901 \- Paraíso