Job Summary: A technical support professional for end users, responsible for providing telephone, remote, or on-site support; logging incidents; analyzing and handling service tickets; and delivering technical support to ensure high availability of platforms. Key Highlights: 1. Technical support for operating systems, software, hardware, and networks 2. Analysis, construction, testing, and implementation of infrastructure 3. A conducive environment for learning and professional growth We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and around the world. * **Our culture** — Though physically distant, we stay united. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities will include:** * Providing user support via telephone, remote, or on-site assistance, and logging incidents to enable analysis and resolution of service tickets, escalating them to resolver teams when necessary; * Handling tickets related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to guarantee high availability and performance of clients’ platforms, and, when required, guiding and training users; * Conducting requirement analysis, construction, testing, user acceptance testing (UAT), and implementation related to infrastructure; * Performing directory mapping, POP/Exchange email configuration, profile setup, VPN installation, Active Directory configuration, and IP configuration; **Requirements and Qualifications** **Required Knowledge:** * Windows; * Active Directory; * Computer Networks; * Fundamentals of Information Security. * Microsoft Solutions and Office 365 **Preferred (Not Mandatory):** * ITIL knowledge * Networking and Server knowledge **Working Hours** * 8:00 AM to 5:00 PM, Monday to Friday **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental insurance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, encouraging physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** There’s no shortage of stories to tell here! So, why not grab your cup of coffee, tea, juice, or favorite beverage, learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?