We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re united. We hold ceremonies to stay closer, share knowledge, and keep up with the latest news from our company! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Handling tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of clients’ platforms; and, when required, guiding and training users; * Performing requirements analysis, development, testing, acceptance testing (UAT), and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email and Lotus Notes, setting up user profiles, installing VPN, configuring Active Directory and IP settings; Performing requirements analysis, development, testing, acceptance testing (UAT), and deployment related to infrastructure; * **Requirements and qualifications** **Knowledge of:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Fundamentals of Information Security. * Proficiency in Microsoft Office suite; * Information Security. **Nice-to-have skills** * Knowledge of CITRIX; * ITIL certification; * MCITP: EA or MCSE certification. **Working hours** * ****06:30 AM to 6:30 PM / 15-day on, 15-day off rotation **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, encouraging you to stay active * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for education**, including language learning, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, checking out our open positions, and joining this ever-growing team?