Do you know **MITRA Systems**? **MITRA** is a company within the **VALID** group, specializing in **Integrated Systems for Municipal Management**, with a focus on software development, implementation, and licensing. The company operates across numerous MUNICIPALITIES with significant NATIONAL RELEVANCE, delivering solutions that support their development into increasingly SMART CITIES. If you are passionate about technology and participating in initiatives as instruments of societal transformation, join our team. We currently have an opening for an Apprentice in our Business Unit. **Responsibilities and Duties** * Provide support for customer-related activities; * Receive and route requests to the relevant departments; * Deliver basic technical support through various channels (systems, e\-mail); * Record all service interactions and their resolutions in incident management systems; * Guide users on system usage and procedures; * Conduct periodic system scans to proactively identify and correct potential issues; * Perform other related duties within the department. **Requirements and Qualifications** * Currently enrolled in a Technical, Undergraduate, or Technologist program in Administration or related fields; * Technological knowledge is a plus; * Must be 18 years of age or older. **Additional Information** At Valid, we value young talents who demonstrate dedication, energy, and a daily willingness to learn! Through our Empodera Program, we offer an innovative and stimulating environment where apprentices and interns can gain experience and develop skills to grow and stand out professionally. If you are seeking an opportunity to launch your career at an innovative, recognized company committed to your growth, this is the place for you! Join our team and help us transform the lives of thousands of people—together! Come tell us **\#souvalid**