**About the Opportunity:** We are seeking a technical, proactive professional with solid knowledge of IT infrastructure to work as a **Level 1 Support Technician** at our operation in **Sete Lagoas**. The professional will serve as the local focal point to ensure operational continuity, network stability, and system efficiency, providing direct user support and performing maintenance on physical and logical infrastructure. **Key Responsibilities and Duties:** * **Network and Connectivity Infrastructure:** + Provide support, monitoring, and troubleshooting for data links (Internet/WAN). + Perform preventive and corrective maintenance on switches. + Manage user access to the corporate network. * **Security and Firewall:** + Provide support and monitor firewall rules and operations. + Support Information Security processes by implementing policies and carrying out corrective actions. * **Server and Backup Management:** + Monitor server infrastructure (physical and/or virtual) and respond immediately to incidents. + Conduct monitoring, maintenance, and validation of data backup procedures, ensuring data integrity and recoverability. * **User and Hardware Support:** + Respond to service requests routed through the Service Desk (Helpdesk), resolving Level 1 issues. + Perform corrective and preventive maintenance on notebooks, desktops, peripherals, and operating systems. * **System Support and Updates:** + Provide basic support for corporate systems (banking, federal, and others). + Manage and deploy software and operating system upgrades/updates as directed. **Requirements and Required Skills:** * Technical or higher education degree (in progress or completed) in related fields (Networking, IT, Systems, etc.). * Proven experience in IT technical support (Level 1) or similar roles. * Solid knowledge of: + Computer networks (TCP/IP, DHCP, DNS, VLANs). + Operating systems (Windows 10/11, Windows Server). + Firewall concepts, network security, and access control. + Server and service administration fundamentals (Active Directory, File Server). + Backup procedures. + Hardware (assembly, maintenance, and component replacement). * Ability to diagnose and resolve problems quickly and efficiently. * Strong verbal and written communication skills for user interaction and procedure documentation. * Proactivity, organization, and ability to work under pressure. **Preferred Qualifications:** * Knowledge of virtualization (Hyper-V, VMware). * Certifications (CompTIA A+, Network+, MTA, CCNA, MikroTik). * Experience with backup systems (Veeam, Backup Exec, Windows Server Backup). * Knowledge of IP telephony infrastructure. * Proficiency with monitoring tools (Zabbix, PRTG, etc.).