**Senior Backoffice Analyst** **Work Mode:** Hybrid, 3 days per week onsite at Avenida Comendador Aladino Selmi — Campinas | SP **Working Hours:** 9:00 AM to 6:00 PM **Employment Type:** PJ (Individual Entrepreneur) **Requirements** * **Knowledge of Telecommunications, especially M2M**; * **Completed Bachelor’s degree**, preferably in Finance, Accounting, Administration, or Logistics; * Proficiency in Microsoft Office Suite, with emphasis on Advanced Excel; * Strong verbal and written communication skills, with ability to coordinate workflows across internal departments and suppliers; * Organized, responsible, proactive profile, with ease working in teams. * **Knowledge of TOTVS system**; * **Experience in process management and improvement**. **Key Activities and Responsibilities** * Manage SIM lines, ensuring departmental deliverables are met through comprehensive oversight of operational activities, guaranteeing quality, timeliness, and process compliance; * Control receipt, dispatch, and organization of SIM line batches in inventory, maintaining data and process accuracy; * Respond to service requests and resolve issues within established deadlines, focusing on quality and satisfaction of involved departments; * Support administrative and financial processes, including invoice entry, payments, and accruals; * Prepare documents, managerial reports, and presentations to support performance tracking and decision-making; * Actively contribute to continuous process improvement and increased operational efficiency; * Serve as a facilitator for communication and integration among departments, ensuring smooth interactions, agility in deliveries, and preservation of process integrity—including identification of failures and proposal of preventive actions; * Monitor, analyze, and share technical and operational KPIs and results, supporting corrective actions and strategic decisions. ### **Employment Type:** Individual Entrepreneur (PJ) ### **Department:** Administration