**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Greet customers and identify their needs; * Issue service tickets for customers at stores; * Provide prompt service for requests such as duplicate bills, equipment exchange or pickup, clarification of doubts, and other related matters; * Guide customers on product and service tasting and usage within the store; * Inform customers about rules, contractual terms, and proper use of products and services; * Follow customer service and relationship guidelines established by Claro Group; * Organize issued service tickets to optimize customers’ waiting time in-store. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows continuous commitment to learning, teaching, and developing—contributing to a relaxed, respectful, and collaborative environment while encouraging diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential that you:** ------------------------------------------------ * Reside in Balneário Camboriú; * Have completed high school; undergraduate studies in progress are desirable; * Be proficient in Microsoft Office; * Have prior experience in customer service. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in the health, well-being, and quality of life of our employees! To ensure you have the best possible experience throughout your journey with us, we offer an attractive benefits package. Take a look: * Flexible work schedule; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multicamp champions by Speedtest as Brazil’s fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability balances for over five years, having ported 1.2 million lines in 2022. And there’s more: we **innovate** our products and services to better serve our users! Today, we offer solutions in **entertainment** (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **finance** (Claro Pay), and much more! We also have an **aerospace presence** (with 5 satellites in orbit operated by Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. Additionally, we foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people toward a better future—combining our services with social investments in projects focused on **education and citizenship.** **So, does it match? #JoinClaro and help us build the new together!**