Job Summary: We are seeking tech-savvy and transformation-driven talents to monitor, log, and escalate incidents across network, system, and service environments—ensuring digital inclusion across Brazil. Key Highlights: 1. A connected and united team passionate about technology and transformation 2. Focus on digital inclusion and a better future 3. Work in a collaborative and responsible environment We are Alloha Fibra—the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—dreamers with big ambitions who want to make a difference! **Responsibilities and Duties** * Continuously monitor network, system, and service environments using NOC tools. * Log and categorize received incidents, requests, and alerts. * Execute first-response procedures (e.g., equipment resets, connectivity checks, basic validations). * Escalate incidents to Level 2/Level 3 based on severity and complexity. * Track tickets through to resolution, maintaining clear communication with users and involved teams. * Prepare basic reports on service outages and status. * Comply with incident response and logging SLAs. **Requirements and Qualifications** * Currently pursuing or holding a technical or undergraduate degree in Computer Networks, Telecommunications, Computer Science, or related fields. * Basic knowledge of networking protocols and operating systems (Windows/Linux). * Ability to follow standard operating procedures (SOPs). * Strong verbal and written communication skills. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rate Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all their regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment for people and business sustainability. For more information, visit https://alloha.com/