Cash Auditor

Description

Job Summary: Supervise and coordinate the customer service team, ensuring service quality, resolving conflicts, and keeping the team motivated and engaged. Key Highlights: 1. Supervise and coordinate the customer service team 2. Ensure quality customer service 3. Resolve conflicts and motivate the team **About the position:** ----------------- * Supervise frontline staff to ensure high-quality customer service. * Coordinate daily team activities, assign tasks, and guide team members. * Resolve conflicts and issues arising during customer service interactions. * Keep the team motivated and engaged by fostering a positive work environment. * Monitor team performance and implement improvements as needed. * Ensure compliance with company policies and procedures. * Report team information and feedback to management. **Requirements:** --------------- * Prior leadership experience in customer service roles. * Excellent communication skills and ability to handle high-pressure situations. * Ability to make quick and decisive decisions. * Knowledge of conflict resolution techniques. * Ability to motivate and inspire the team. * Organizational skills and time management abilities. * Familiarity with company policies and procedures. ### **Benefits** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Rewards for achieving targets; * Discounts with distance learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance. ### **Work schedule and working hours:** * Rotating shift: 6 days on, 1 day off