Telecustomer Service Operator - Retention

Description

Job Summary: A professional for retention-focused inbound customer service, emphasizing negotiation and customer satisfaction, seeking effective solutions to keep customers satisfied. Key Highlights: 1. Focus on customer negotiation and retention 2. Receptive service with effective solution-seeking 3. Collaborative and dynamic work environment Konecta, a customer service and relationship management company, is seeking a professional for the Inbound Retention position. If you are passionate about serving people, proactive, and possess negotiation skills, this opportunity is for you! Main Responsibilities: * Provide inbound customer service to clients interested in canceling their vehicle tag or services such as insurance; * Persuade customers to remain subscribed to the service; * Identify and understand customer needs and concerns, seeking effective solutions to keep\-them satisfied; * Record all relevant interaction details in the system, ensuring accurate documentation of interactions; * Proactivity and persistence in achieving goals; Requirements: * Over 18 years old and completed high school education; * Excellent verbal and written communication skills; * Proactivity and persistence in achieving goals; * Negotiation and persuasion skills; * Ability to handle pressure calmly and professionally; * Customer orientation and results focus; * Resilience to handle objections and rejections; * Ability to interact with diverse customer types, adapting\-to each situation; * Availability to work flexible hours, including weekends and holidays; * Basic knowledge of Microsoft Office and proficiency with computerized systems; What We Offer: * Salary: R$ 1\.625,28; * Meal Allowance; * Medical and Dental Insurance; * Life Insurance; * Daycare Assistance for children up to 24 months old; * Discounts with educational institutions; * Bulla Card; * TotalPass; * Opportunities for professional growth and development; * Continuous training and development; * Collaborative and dynamic work environment. Work Location: Remote (Own Equipment) Salary: R$ 1625,28 \+ benefits. Schedule: 6 days on / 1 day off, with alternating weekends off (Saturday or Sunday). Daily Working Hours: 6 hours 20 minutes per day If you are a motivated professional, goal-oriented, and strongly committed to delivering excellent customer service, this could be the opportunity to advance your career! Join our team at Konecta Brasil. Submit your resume and participate in the selection process. Please note that Konecta Brasil is a company committed to diversity and social inclusion; therefore, all positions are open to persons with disabilities, regardless of gender, race, sexual orientation, or religion. All applications will be evaluated based on competencies and skills. Minimum Education Level: High School (Secondary Education) * Dental Care * Daycare Assistance * Medical Care * Growth Opportunity * Bulla Card * Meal Voucher (VR) * Total Pass * Life Insurance