CUSTOMER TELECOMMUNICATIONS TECHNICIAN

Description

Job Summary: The customer telecommunications technician is responsible for ensuring the quality of telecommunications services, performing installation, maintenance, and technical support to guarantee customer satisfaction. Key Highlights: 1. People management and dissemination of corporate culture 2. Focus on customer satisfaction through efficient technical support 3. Installation and maintenance of telecommunications equipment ### **Responsibilities** PEOPLE MANAGEMENT: Practice and disseminate the company's mission, vision, values, and management principles with the objective of safeguarding the company's image and strengthening its corporate culture. Manage people by establishing objectives and goals, structuring work, developing tools for associate training, and managing and evaluating results. INVESTOR RELATIONS: Supervise and ensure execution of activities related to shareholder service. ### **Education** Completed High School. Technical Course in Telecommunications. Bachelor's Degree in Telecommunications Engineering. Information Technology qualification. ### **Additional Requirements** Networking certification (CCNA). Willingness to travel. Driver's license category B. Flexible working hours. ### **Behavioral Competencies** Clear and effective communication. Attention to detail. Problem-solving ability. Proactivity and initiative. ### **Technical Competencies** Configuration of network equipment. Maintenance of telecommunications systems. Diagnosis and resolution of technical faults. Installation of corporate networks. ### **Other Courses and Certifications** NR-10 Training (Electrical Installation Safety). Fiber Optic Technology Training. ITIL Foundation Certification. Network Security Course. ### **Job Overview** The customer telecommunications technician is responsible for ensuring the quality of provided telecommunications services. Perform installation and maintenance of telecommunications equipment at customer sites. Ensure customer satisfaction through efficient technical support. Conduct tests and diagnostics, maintaining telecommunications infrastructure in optimal condition. ### **Additional Information \- Logistics Resources** Company-provided vehicle. Corporate mobile phone to facilitate work. Safety equipment compliant with NR-10. Technical support tools provided. ### **Required Languages** Technical English for reading manuals. Intermediate Spanish for customer support. Basic English desirable. Fluent Portuguese for communication. ### **Working Hours:** MON-FRI 08:30 TO 18:00 (INT 90 MIN) \| 200H/MONTH ### **Prerequisites** Reside in Recife