Job Summary: We are seeking an Infrastructure Analyst committed to ensuring the availability, stability, and optimal performance of technological resources, contributing to security and high performance. Key Highlights: 1. Work for a solid and reputable company, combining tradition and modernity 2. Opportunity for continuous learning and teamwork 3. Contribute to building solutions that make a difference We are looking for an **Infrastructure Analyst** committed to supporting the availability, stability, and proper functioning of the company’s technological resources, contributing to operational continuity with security, efficiency, and high performance. We seek a detail-oriented professional with a strong sense of responsibility and a proactive attitude, who collaborates with technical teams in supporting, maintaining, and improving the IT infrastructure—including network environments, servers, systems, and technological assets—always in compliance with security standards and policies. You will have the opportunity to work for a solid and reputable company where tradition and modernity go hand in hand, and where every action is valued as an essential part of our growth. If you seek an environment that encourages continuous learning, teamwork, and the development of solutions that truly make a difference, join our team. **Responsibilities and Duties** **You will be responsible for:** * Providing first- and second-level technical support to company users, both on-site and remotely; * Handling incidents related to hardware, operating systems, corporate applications, and peripherals; * Logging, tracking, and closing incidents according to defined procedures and established SLAs; * Guiding users on correct usage of IT resources and best practices in information security; * Administering and maintaining the local area network (LAN), including switches, structured cabling, and access points; * Monitoring network connectivity, identifying and resolving simple failures; * Configuring network equipment under guidance from more experienced analysts or managers; * Administering physical and virtual servers (on-premise or hybrid); * Performing routine operations on Windows and/or Linux systems, according to the company’s environment; * Applying updates and patches, and performing service functionality checks; * Installing, configuring, and maintaining workstations, notebooks, printers, and mobile devices; * Managing the IT asset inventory, keeping equipment and license information up to date; * Performing equipment replacement, upgrades, and relocation according to internal demands; * Enforcing the company’s defined information security policies; * Managing user access rights, permissions, and profiles; * Keeping infrastructure technical documentation updated (procedures, configurations, and routines). **Requirements and Qualifications** Education: Completed or ongoing undergraduate degree in: Information Technology; Information Systems; Computer Science; Computer Networks; Computer Engineering; or related fields. **Technical Knowledge:** Proficiency in **Windows Client (Windows 10/11)**. Familiarity with **Windows Server** (Active Directory, DNS, DHCP, GPO). Basic knowledge of **Linux** (service concepts, permissions, and basic commands). Fundamentals of computer networking (TCP/IP, DHCP, DNS, NAT). Basic knowledge of: Switches and routers. Structured cabling, LAN, and Wi-Fi networks. Installation and maintenance of: Workstations and notebooks; Printers and peripherals; Virtualization fundamentals (e.g., Hyper-V, VMware, or similar). Experience or familiarity with: Incident management systems (Help Desk / Service Desk); Remote access tools; IT asset inventory and license management. Knowledge of basic concepts in: Access control; Antivirus and endpoint protection; Information security best practices. Technical or vocational courses in: Computer Networks; IT Technical Support; Systems Administration. Desired foundational courses in: IT Infrastructure; Information Security; ITIL or IT service management best practices. **Behavioral Competencies:** Strong verbal and written communication skills. Professional demeanor focused on internal customer service. Proactivity and sense of responsibility. Ability to work effectively in a team. Aptitude for continuous learning and adaptation to new technologies. **Availability:** On-site work in Guaxupé-MG. **Work Modality:** 100% on-site **Additional Information** **What benefits do we offer?** Health insurance; Meal allowance; Chartered transportation; Pharmacy benefit plan; Life insurance; Scholarships for undergraduate, graduate, MBA, master’s, doctoral, and foreign language programs. **Here at our company, you’ll also enjoy:** PPR (Profit Sharing Program); **Exportadora de Café Guaxupé** is one of Brazil’s largest and most traditional coffee exporters, with over 50 years of history. The company engages in purchasing, processing, grading, and exporting coffee, connecting Brazilian producers with major international markets. Beyond trade, it invests in sustainability, traceability, and social initiatives, strengthening the entire coffee value chain. Working at Exportadora de Café Guaxupé means joining a team that unites tradition and innovation. The company values its people, offers a collaborative environment and growth opportunities, and takes pride in promoting sustainable and socially impactful practices that improve the lives of producers, employees, and communities. It is a place where each professional contributes to a greater purpose: delivering the finest Brazilian coffee to the world. **To learn more, visit:** https://www.guaxupe.com.br