Level 1 Technical Support Technician

Description

Job Summary: We are seeking a professional to support the company's technical operations, including incident monitoring, technical support, internal system enhancements, process automation, and operational dashboards. Key Highlights: 1. Support technical support operations and handle network and system incidents. 2. Develop solutions and automations using scripts and tools such as n8n. 3. Build Power BI dashboards and contribute to technical documentation. We are looking for a professional to support the company's technical operations, including incident monitoring, technical support, internal system enhancements, process automation, and operational dashboards. **Key Responsibilities** * Support **technical support** operations by analyzing and resolving issues related to networks, connectivity, and services * Monitor and manage critical network and system incidents * Assist in maintaining and continuously improving internal systems used by support and operations teams * Develop small-scale solutions and API integrations to automate technical processes * Create and maintain operational automations using scripts and tools such as n8n * Support the development of dashboards and metrics in **Power BI**, focused on monitoring operations and support activities * Contribute to technical documentation, process standardization, and operational best practices * Collaborate with support, systems, and infrastructure teams to ensure service efficiency and stability **Desired Technical Requirements** * Experience or familiarity with **technical support** routines and operational support activities * Basic knowledge of **TCP/IP networking** and monitoring practices using tools such as **Zabbix** and **PRTG** * Experience or interest in automation, with focus on languages such as **Python**, **Shell Script**, and **PowerShell**, as well as tools like **n8n** * Familiarity with web development and API integration, including basic knowledge of **HTML, CSS, and JavaScript**, and technologies such as **Node.js** and **React** * Familiarity with access control, user management, and **Information Security** best practices * Basic knowledge of **Active Directory** and experience in **Linux** environments * Ability to document technical processes and maintain organization in operational routines * Basic knowledge of **Power BI**, with emphasis on creating dashboards and metrics for support and operations * Desired knowledge of cloud environments, especially **Microsoft Azure** **Preferred Qualifications** * Interest in topics related to **Artificial Intelligence** and practical applications in operations and support **Join Our Team!** If you seek growth, continuous learning, and the opportunity to work with technology, automation, and innovation in a collaborative environment, we want to meet you. Join us and be part of the evolution of our operations!