Cellphone A065

At Copastur, we cultivate an environment where purpose unites people, driving commitment and excellence in every task. We are always open to change and innovation, tirelessly seeking new growth opportunities. Working as a team, we strive to contribute daily to a more sustainable, diverse, and inclusive society. We value plurality and believe everyone has a place in our space, regardless of characteristics such as skin color, sexual orientation, gender, or origin. Our goal is to create a workplace that is increasingly welcoming and authentic. If you identify with our vision and wish to be part of this journey, join us! The next step of this flight is yours! **\#OurWayOfBeing** LGPD PRIVACY NOTICE All data provided for job applications will be stored on Gupy’s platform; therefore, such data will not be stored by Copastur Viagens e Turismo. For further information about data storage, please consult Gupy’s LGPD policy. **Responsibilities and Duties** * Manage RSVP services for medium-sized events; * Directly address guest inquiries and requests; * Prepare detailed reports on confirmations, absences, and response metrics; * Coordinate strategic follow-ups to optimize attendance rates; * Support the definition of service workflows and improvements to RSVP processes; * Interface with clients and event organizers to align expectations; * Prepare and coordinate the organization of spreadsheets received from clients for Copastur’s RSVP service layout; * Receive, review, and distribute SPEECH information for the event’s RSVP and share it with all project stakeholders; * Provide guest support, including confirmation, data collection, and information delivery; * Keep leadership and clients informed about event status, providing regular updates and progress reports; * Interact with clients (requesters) regarding specific needs impacting RSVP execution; * Prepare post-event reports and revenue reports, analyzing relevant data and metrics and delivering insights for future improvements; * Record sales in the Back Office system; * Conduct technical visits and project presentations for clients, demonstrating professionalism and expertise in events and RSVP; * Handle multiple jobs simultaneously; * Stay updated on market trends and opportunities within the RSVP field; * Plan and coordinate operational logistics for event RSVPs; * Understand and implement company-established SGI practices. **Requirements and Qualifications** **Hard Skills:** * **Language**: English/Spanish (desirable) * **Education**: Currently pursuing a Bachelor’s degree in Tourism, Events, Business Administration, or related fields. * **Relevant Experience**: Prior experience in customer service, preferably within the events industry. * **Knowledge/Systems**: Microsoft Office Suite / OBT Systems / RSVP Systems / GDS. Intermediate Excel skills (pivot tables, VLOOKUP, charts). **Soft Skills:** * Agility * Communication * Responsibility * Concentration * Teamwork * Emotional Intelligence * Customer Focus * Negotiation Skills * Creativity * Organization * Strong Writing Skills * Proactivity **Additional Information** **General Benefits:** * Meal Voucher * Fresh fruit provided daily at the office * Transportation Voucher: 6% discount as per law * Fixed Salary – CLT employment, 44-hour workweek * Profit-Sharing Plan (PLR) * Flexible Vacation Policy – vacations may be split into up to three periods after one year of employment * Bank of Hours Policy * Holiday Extension – compensable via active Bank of Hours * Birthday Day Off **Health Benefits** * Bradesco Health Insurance * Bradesco Dental Insurance * Life Insurance * TotalPass * Mindfulness Program * Workplace Gymnastics * Onboard Support: legal, psychological, and financial assistance * IVI – mobile app offering free therapy sessions * Sanus – health concierge service **Quality of Life Benefits** * Onboard Baby Kit * Remote Work Period for Pregnant Employees * Paternity Leave * Childcare Assistance * PCD Assistance: for employees with children who have physical or intellectual disabilities * Bluma, on-site manicure service * Marriage Leave * Prazer, eu – Trans Visibility: legal and financial support for name and gender marker rectification * Allya – discount platform (cinemas, pharmacies, etc.) * Insurance Package **Education and Travel Benefits** * Change: Exclusive benefits for enrolling in international exchange and education programs, extended to dependents. * Journey Platform: courses and content related to our daily operations, with extended access to Edupass for free courses and discounts on undergraduate studies, available to dependents. * Passforall: We offer a special discount on visa issuance to help you save while pursuing your travel plans. Our company has over 50 years of history and is a reference in the tourism sector. Our purpose goes beyond organizing perfect trips — what sets us apart is our care for people and their experiences, whether they are our customers, suppliers, employees, partners, or society at large. We are ISO 9001 certified for quality management and are the only company in our sector holding the ISO 14001 sustainability certification. We are also among the few companies awarded Glassdoor’s OpenCompany seal, recognizing our commitment to transparency through employer brand evaluation platforms. Additionally, we have been recognized for management maturity and high-quality stakeholder relationships through the annual **Humanized Companies** survey, conducted since 2020. Since 2015, our work model has been grounded in the practices and pillars of **GPTW (Great Place to Work)**, aiming to make your daily experience as an employee the best possible. We are also supporters of **Conscious Capitalism**, a global movement uniting individuals and organizations dissatisfied with how capitalism has traditionally been practiced. This is a brief overview of who we are. Learn more about Copastur at: **https://www.copastur.com.br/**