IT Support Technician

Description

Job Summary: An IT professional focused on on-site and remote technical support, system management, and network maintenance and configuration in a dynamic environment. Key Highlights: 1. End-user technical support and system management 2. Preventive and corrective maintenance of IT equipment 3. Network, PABX, camera, and VPN configuration **We are the University Center of Faculdades Metropolitanas Unidas, also known as FMU.** Recognized as one of the most traditional and innovative higher education institutions in São Paulo and across Brazil, FMU upholds **ethics** as a non-negotiable principle, guiding every action with integrity and responsibility. Our **commitment** is to deliver high-quality education, pursuing excellence and determination in every challenge. We strive for **high performance**, transforming obstacles into opportunities to innovate and achieve exceptional results. **If you identify with this purpose and wish to join a dynamic and challenging environment, this is your opportunity!** **Responsibilities and Duties** Provide technical support to end users, resolving software and hardware issues. Monitor equipment performance and propose improvements when necessary. Maintain optimal operating conditions for IT equipment. * Provide on-site and remote technical support to users (computers, networks, printers, servers, mobile devices); * Manage ticketing systems, reports, and hardware and software inventories; * Update, install, configure, and maintain operating systems, software, and backups; * Perform preventive, predictive, and corrective maintenance on notebooks, desktops, smartphones, servers, routers, and switches; * Configure networks, PABX, cameras, VPN, and manage access control devices. **Requirements and Qualifications** * ✅ Completed technical education or currently pursuing a degree in Information Technology, Networking, Systems, or related fields; * ✅ Experience in first- and second-level support (on-site and remote); * ✅ Knowledge of software installation and configuration, Windows operating systems, and Microsoft Office Suite; * ✅ Basic understanding of networks (LAN/WAN), printers, antivirus software, and structured cabling; * ✅ Ability to identify and resolve hardware and software issues; * ✅ Strong communication skills, organizational ability, and enthusiasm for working with people; * ✅ Proactive and collaborative mindset; * ✅ Familiarity with ticketing systems (e.g., GLPI, ServiceNow) is desirable. **Salary:** Market-competitive. * **Medical assistance** fully covered by FMU; * **Dental assistance** (optional); * **Life insurance**; * **Transportation allowance**; * **Meal voucher**; * **TotalPass**; * Two **full scholarships** for undergraduate and graduate programs. Additional Information: * **Work Location:** Vila Liberdade * **Work Mode:** 100% on-site * Schedule: **Monday to Friday, 7:30 AM to 4:30 PM; Saturday, 8:00 AM to 12:00 PM.** Join us in revolutionizing education! Our bold purpose is to become the **world’s first EdTech university!** Furthermore, we aim to be a benchmark in Brazil and the real economy, impacting the lives of **1 million students** through innovative and accessible education. To achieve this goal, **our culture is our driving force.** We believe **strategy, culture, and people** must evolve together in a continuous cycle of growth and transformation. Here, we don’t just talk about our values — we **live** each one, every day! **Our Core Pillars: Ethics, Commitment, and High Performance** * **Ethics:** Our non-negotiable principle. We conduct all actions and decisions with integrity, always doing what is right. * **Commitment:** We deliver results with excellence and determination, from start to finish. * **High Performance:** We transform challenges into opportunities, constantly striving for the best and going beyond. If you want to be part of an **innovative, dynamic, and purpose-driven team**, this is where you belong! **Grow with us!** Employment Type: CLT (Permanent) Compensation: R$2.000,00 \- R$2.200,00 per month Benefits: * Dental assistance * Education allowance * Commercial partnerships and discounts * Life insurance * Meal voucher * Transportation allowance Work Location: On-site