**About CHQ:** CHQ provides strategic solutions to optimize operations and ensure quality. Our mission is to reveal the paths to prosperity, transforming individual dreams into shared achievements. **Job Description:** Responsible for planning, diagnosing, and continuously improving the Group's business processes, ensuring efficiency and strategic alignment across departments. **Responsibilities:** * Identify, plan, and continuously improve the Group's business processes. * Lead projects for creating and refining workflows. * Map processes, identify bottlenecks, and opportunities for optimization. * Implement solutions in collaboration with stakeholders and multidisciplinary teams. **Requirements:** * Experience in Process Management. * Active participation in projects implementing new organizational processes. * Knowledge of **BPM** discipline and methodologies such as Lean and Six Sigma. * Skills in process elicitation, including document analysis and conducting interviews. * Proficiency with modeling tools such as **Visio** and **Bizagi**. * Knowledge of **BPMN** notation. * Familiarity with project management methodologies, both **predictive and agile**. **We Offer**: * **Meal/Food Allowance**: R$ 800\. * **Health and Dental Insurance**: Unimed, 100% covered by the company. * **Life Insurance**. * **Breakfast** provided at the company. * **Education Assistance** available after 6 months of employment. Join the fastest-growing company in the ice cream and franchise sector! Here, you'll find development opportunities in a dynamic and welcoming environment. Come be part of this delicious journey! ✅