Job Description The Claims Assistant will be responsible for communicating and monitoring the claims processes of Seguralta franchisees, ensuring efficient communication, regular updates, and active support to all involved parties. This is a key position for maintaining the network’s quality standards and contributing to an agile, reliable, and well-structured operation. Responsibilities and Duties * Conduct claims communications according to daily requirements. * Monitor the status of claims on insurance companies’ platforms. * Update franchisees on case progress via phone, WhatsApp, and email. * Negotiate and manage discussions with insurance companies, commercial departments, and analysts. * Assist policyholders and third parties via WhatsApp (both proactive and reactive support). * Collect and relay essential information required to advance claims processes. * Provide support to the Support Team (Level 1), clarifying internal queries. Requirements and Qualifications * Strong verbal and written communication skills. * Prior experience in claims handling or insurance-related areas. * Organizational and time-management skills to handle multiple daily tasks. * Attention to detail and analytical reasoning. * Ability to adapt quickly to dynamic environments. * Basic knowledge of Excel and insurance company platforms. Employment Type: Full-time CLT Compensation: BRL 2,500.00 – BRL 4,000.00 per month