Technical Support Supervisor - IT

Description

Job Summary: Coordinate the technical support team, act as the interface between customers and the technical team, monitor KPIs, and support team development. Key Highlights: 1. Coordinate the technical support team 2. Act as the interface between customers and the technical team 3. Support team development **Position: Technical Support Supervisor (IT) – Belo Horizonte (Hybrid)** **Responsibilities:** Coordinate the technical support team, distribute tasks, and monitor deadlines and priorities. Act as the interface between customers and the technical team to ensure service quality, validation of user acceptance testing (UAT), and follow-up on critical incidents. Monitor KPIs, prepare management reports, and support team development. **Requirements:** Experience in customer support, implementation, or team leadership. Experience in incident management, demand prioritization, and KPI tracking. Strong communication skills and ability to collaborate with technical departments. Familiarity with management tools is a plus. **Compensation and Benefits:** Salary between R$ 3.000,00 and R$ 3.500,00 Meal allowance: R$ 500,00 Transportation allowance or fuel subsidy Minimum Education: Bachelor's degree meal allowance, health insurance, transportation allowance