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Job Summary: We are seeking a proactive and committed professional to provide first- and second-level IT support, manage service tickets, and maintain systems. Key Highlights: 1. Conducive environment for learning and professional growth 2. Performance evaluation and feedback for continuous development 3. Corporate University and knowledge pathways We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Though remote, we stay united. We hold ceremonies to connect more closely, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** A proactive, committed individual with strong interpersonal skills. **Your typical day:** * Register and manage service tickets, handling first- and second-level requests; * Provide support for operating systems and software installation, Microsoft Office Suite, networks, printers, peripherals, as well as desktop and notebook maintenance; * Perform directory mapping, configure POP/Exchange email, Lotus Notes, user profiles, install VPN, and configure IP addresses; * Monitor, respond to, and update tickets in the queue, preventing backlogs that could compromise project SLAs and minimizing ticket backlog to the greatest extent possible; * Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Microsoft Office Suite. **Preferred qualifications** * Pursuing a higher education degree in Technology. **Working Hours** * Monday to Friday, from 08:00 to 18:00 * **Work model:** On-site * **Location:** Curitiba \- PR **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance**, so you and your family can stay healthy * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership** to encourage regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for your studies**, including language learning, technology training, and online course platforms * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
