Job Summary: Responsible for quality management, handling customer complaints, conducting audits, driving continuous improvement, and ensuring environmental compliance, with a focus on customer satisfaction. Key Highlights: 1. Quality Management System (QMS) management and documentation 2. Experience with audits and proficiency in ISO 9001:2008 standards 3. Focus on continuous improvement and customer satisfaction Responsible for managing, implementing, and documenting the QMS; Responsible for handling customer complaints; Formulate and review quality policy and objectives, submitting them for management approval; Deliberate on programs and matters related to quality; Conduct statistical controls, seeking problem resolution with a focus on continuous improvement, evaluating and monitoring results based on process experience; Train employees on quality-related procedures and use of the Agir system; Plan, conduct, and follow up on management system and product certification audits; Responsible for product/process improvement projects; Apply methodologies to assess and improve product and process quality, thereby enhancing internal and external customer satisfaction; Plan and follow up on Management Review meetings; Communicate quality policy and objectives to promote achievement of performance indicator targets; Monitor and control required records for NCs, OMs, APs, KPIs, Risk Management, and their deadlines, in coordination with process managers; Raise awareness and disseminate quality concepts across the organization; Responsible for environmental activities (IBAMA and Federal Police reports). REQUIREMENTS Bachelor's degree Experience conducting audits and knowledge of ISO 9001:2008 standards **Minimum Education Level:** Bachelor's Degree Health Insurance, Life Insurance, Attendance Bonus, Meal Card, Education Assistance.
João Silva
Indeed · HR
João Silva
Indeed · HR
