Description: * Student in Information Technology, Computer Science, or related field. * Basic computer literacy. * Knowledge of Office 365. * Knowledge of operating systems (Windows, Linux, etc.), computer networks, computer hardware, and software. * Communication skills and ability to effectively solve problems. * Experience in IT and systems technical support. * User Support: Provide technical support to internal and external users by responding to inquiries, resolving hardware, software, and network issues, and offering guidance on proper use of systems and applications. * Diagnosis and Problem Resolution: Identify and diagnose technical issues using diagnostic tools and resolve hardware, software, and network-related problems to ensure efficient system operation. * Installation and Configuration: Install, configure, and update operating systems, software applications, device drivers, and other technology components, ensuring compatibility and optimal performance. * Preventive Maintenance: Perform preventive maintenance on systems and equipment, including hardware cleaning, security updates, data backups, and implementation of measures to ensure information security. * Documentation and Reporting: Maintain accurate records of all technical support incidents, applied solutions, and performed maintenance procedures, as well as prepare periodic reports on system performance and support status. 251204020218912067