Technical Support Technician

Description

Job Summary: Provide technical support for diagnosing and resolving hardware and software issues, supporting internal customers and guiding end users. Key Highlights: 1. Familiarity with Windows, macOS, and networks 2. Knowledge of the Food Retail sector and POS systems 3. Ability to interact with diverse customer profiles **Technical Support Technician** ====================== #### **Required Qualifications:** * Currently enrolled in or graduated from a bachelor's degree program in IT, Computer Science, or related fields; * Familiarity with Windows, macOS, networks, and ticket management software; * Knowledge of the Food Retail sector; * Understanding of retail operations and POS systems; * Clear written and verbal communication; * Friendly and professional demeanor; * Ability to interact with diverse customer profiles; * Own transportation and availability to serve branches located in the Federal District (DF) and surrounding areas. #### **Benefits:** * DD+ Club (wholesale pricing on purchases, exclusive discounts, cultural, leisure, health, and other partner benefits) * Meal Allowance * Basic Food Basket (R$; 150.00, based on attendance) * Health and Dental Insurance (optional) * Funeral Assistance * Educational Partnerships (undergraduate, postgraduate, MBA, and English courses) and SESC * Training programs and active internal marketing * Transportation Allowance #### **Responsibilities:** * Diagnose and resolve hardware and software issues; * Support internal customers by registering, prioritizing, and resolving technical service requests; * Guide users on the proper use of software and hardware; * Diagnose and resolve issues with workstations, laptops, printers, and other peripherals. #### **Skills:** * Strong communication skills; * Teamwork; * Adaptability. #### **Work Schedule and Hours:** * Monday to Thursday: 8:00 AM to 6:00 PM; Friday: 8:00 AM to 5:00 PM; Saturday on rotating shift. **Important**: Positions are also available for Persons with Disabilities (PWD).