IT Support Assistant - Linhares

Description

Job Summary: IT technical support professional to attend to and resolve support tickets, diagnose, repair, and maintain hardware/software, and manage the network. Key Highlights: 1. User technical support and hardware/software maintenance. 2. Network management and data security. 3. Creation and maintenance of technical documentation. Description: * Completed high school or currently pursuing a higher education degree in related fields. * Prior experience in IT technical support. * Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite. * Ability to critically and efficiently troubleshoot problems. * Excellent verbal and interpersonal communication skills to interact with users at all levels. * Analytical and proactive mindset. * Preferred Qualifications: * A bachelor's degree or technical course in IT or related fields is preferred. * Attend to and resolve user technical support requests via email and in person. * Diagnose, repair, and maintain hardware and software components. * Install, configure, and update operating systems, software, and hardware. * Manage and provide support for the company's network and connectivity. * Perform backups and ensure data security. * Create and maintain technical documentation and knowledge base. 2512100202181911471