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Job Summary: Manage operational contracts, coordinate security teams, and ensure service quality with a focus on preventive actions and process optimization. Key Highlights: 1. Management of operational contracts and interface between clients and internal departments. 2. Focus on preventive actions, preservation of integrity, and optimization of resources. 3. Develop and update Security Plans, Diagnostics, and Procedures. Join the Yellow Blood Heroes team! Our purpose is to Make the World a Safer Place, and we will not stop until we achieve it—we are tireless and think positively. Our passion? Caring for everyone—clients, the planet, and our employees—because people matter to us. We work so people can live peacefully, both in their physical and digital environments, to generate a positive impact on their personal and professional lives. With over 40 years of history, presence in 31 countries, and more than 160\.000 employees worldwide, we are one of the world’s leading private security companies, offering Integrated Security Solutions tailored to our clients’ needs. Our entire history would not be possible without a team of heroes; therefore, we develop specific programs daily to attract new talent and promote our professionals’ careers through continuous training and internal growth opportunities. We work every day to deliver innovative security based on the most advanced market solutions. In Brazil, the Prosegur Group operates through three business lines: Segurpro, Prosegur Cash, and Cipher. Experience an excellent recruitment process—100% digital—supported by dedicated teams ensuring quality, security, and humanization at every stage! Diversity \& Inclusion at Prosegur Each of us sees the world differently. Yet one thing must be common to all: respect. We believe that diversity of perspectives and experiences ensures a distinctive work environment! The “We Are All Heroes” Program – Diversity and Respect strengthens and supports our commitment to Respect and Inclusion, bringing knowledge and awareness to all our Heroes. We believe diverse teams can deliver outstanding results while driving our innovative culture. Explore this opportunity at Segurpro. If you meet the requirements, APPLY NOW. * This position is open to persons with or without disabilities. If you are a person with disability (PCD) and meet the requirements and are interested, join our Yellow Blood Heroes team and become the protagonist of a success story! **KEY RESPONSIBILITIES:** * Manage operational contracts and serve as the communication interface between clients and Segurpro’s internal departments. * Achieve goals and objectives set by the Operations Directorate / Regional Management regarding operational and client service indicators. * Focus on preventive actions and support the dissemination and cultural transformation toward prevention and preservation of people’s and assets’ integrity. * Prepare and present managerial and executive reports, performance indicators and KPIs, action plans, and continuous improvement initiatives. * Analyze requests by aggregating information and identifying operational-level solutions. * Identify deviations in operational processes that may impact efficiency, profitability, or costs, optimizing available resources. * Size, assess, train, develop, and continuously support the operational team. * Develop and update Security Plans, Security Diagnostics, Security Procedures, and Emergency Protocols. * Ensure service quality by monitoring, through appropriate controls, the correct execution of defined operational procedures and customer satisfaction levels. * Analyze contractual SLAs and present action plans to mitigate impacts; * Analyze contract costs and propose optimizations in operational processes and procedures to reduce costs; * Coordinate activities of supervisors under your responsibility. * Investigate root causes of incidents and suggest preventive and corrective measures; * Drive vehicles. **ESSENTIAL REQUIREMENTS FOR APPLICATION:** * Completed bachelor’s degree in Administration, Security Management, or related fields; * Flexible working hours. * Proficiency in Microsoft Office suite; * Experience in Physical Security. * Driver’s license, Category B. * Experience in people management and client management. * Experience in operational management. **WORK LOCATION**: OURO BRANCO, CONGONHAS OR CONSELHEIRO LAFAIETE \- MG
