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Job Summary: The PASA is seeking an Apprentice to support the Clinic Management team, focusing on service quality and process management. Key Highlights: 1. Opportunity to develop skills and advance professionally. 2. Collaborative environment with continuous learning. 3. Contribution to work that positively impacts people's lives. PASA believes that strong connections build quality care — and that is precisely what we do in the **Clinic Management** department. We manage our own units, ensuring high-quality patient care and services. Additionally, we monitor operational processes, manage teams, and guarantee clinical excellence, aligning practices with institutional guidelines and expected outcomes. It is within this collaborative, continuously learning, and meaningfully impactful environment that you can develop your skills and take your first steps in your professional journey. Now, we want to meet you! If you are **between 16 and 24 years old**, and **currently enrolled in or have completed high school**, **PASA is looking for you!** If you are eager to learn, grow professionally, and contribute to work that creates a positive impact on people's lives, this opportunity may be your next step. **Responsibilities and Duties** * Opportunity to learn essential workplace skills and support entry into the labor market; * In-person, telephone, and WhatsApp patient assistance; * Patient registration and check-in; * Support for the clinic team; * Preparation of spreadsheets; * Consultation and exam authorization process; * Authorization for accredited network providers and PASA 360\. **Requirements and Qualifications** * Be between 16 and 24 years old; * Be currently enrolled in or have completed high school; * Have availability for a 6-hour daily schedule; * Basic/intermediate Microsoft Office proficiency. **Additional Information** **Benefits for APPRENTICES** * **Flexible meal benefits!** You may choose between a Meal Voucher, usable at restaurants and snack bars, or a Food Voucher, if you prefer to shop at supermarkets. * **Your well-being comes first!** At PASA, you will have access to a Health Plan, ensuring medical care whenever needed, plus Life Insurance to provide greater security for you and your family. * **We care about your mobility!** To simplify your daily commute, we offer a Transportation Voucher, ensuring smooth and worry-free travel to work. * **Physical and mental health are also priorities!** You can enjoy WellHub, which provides access to gyms and physical activities to keep your body active. Additionally, we offer Online Psychology services, providing emotional support whenever necessary. * **Medical consultations without leaving home!** With our Telemedicine service, you can conduct online consultations with healthcare professionals quickly and conveniently. * **Special moments deserve recognition!** At year-end, you receive a Christmas Benefit — a special incentive to make your celebrations even more meaningful. * **More leisure and culture for you!** Through PASA’s partnership with Sesc, you can enjoy cultural, sports, and leisure activities such as theaters, swimming pools, and exclusive events. We are an Association people can trust — to entrust their lives, their families, and their futures. We are an exclusive benefit offering attentive, high-quality service to everyone who has been or currently is part of Vale. The exclusivity of having more than just a health plan has a name: PASA. The Vale Retiree Health Assistance Plan (PASA) was established in 1991 to ensure that company retirees and their families continue enjoying top-tier healthcare. The operator exceeded all expectations and became a successful initiative in the self-managed healthcare segment. Our mission is "**To deliver the best care with the utmost compassion.**" We act in a welcoming manner and strive to ensure that everyone feels safe and confident being part of PASA. Our goal is to enable each person to enjoy life’s best moments without concerns about accessing healthcare. Through the combined efforts of over 300 employees, we work to ensure associates and users have access to the most advanced medical innovations at the lowest possible cost — enabling PASA to successfully fulfill the mission entrusted to it by its visionary founders. Our key objectives for the coming years are: * Caring for people * Leadership in healthcare management * A sustainable institution * Customer at the center
