Description
Job Summary:
A professional providing Level 1 and Level 2 technical support, resolving incidents on Windows, Linux, and macOS workstations, as well as software and network issues.
Key Highlights:
1. Level 1 and Level 2 technical support for end users
2. Troubleshooting Windows, Linux, macOS, and Office suites
3. Experience with Active Directory and networking concepts
Provide Level 1 and Level 2 technical support to end users, delivering solutions for incidents and issues affecting Windows, Linux, and macOS workstations and peripherals, including Office suites and other software;
· Intermediate or technical English;
· Advanced troubleshooting skills for operating systems, software, and computer devices running Windows 10 or later;
· Basic or intermediate troubleshooting skills for operating systems, software, and computer devices running Linux and macOS;
· Experience installing, using, and troubleshooting Office suites across multiple versions, including MS365;
· Experience working with Microsoft networks and Active Directory;
· Knowledge of antivirus solution installation and support;
· Computer networking concepts, including TCP/IP, DNS, DHCP, and VPN;
· Knowledge of IT Service Management (ITSM) methodologies;
· Basic knowledge of firewalls and corporate Windows networks with Active Directory;
· Fundamentals of information security.
Employment Type: Full-time CLT
Compensation: R$2.500,00 - R$2.800,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Company-provided mobile phone
* Life insurance
* Meal voucher
* Transportation voucher
Selection Question(s):
* What is your expected salary?
Experience:
* Senior Support Analyst (Preferred)
License/Certification:
* Which certifications do you hold? (Preferred)
Work Location: On-site