Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) to work remotely in the Visa and Education department, organizing processes and providing customer support. Key Highlights: 1. Customer service and support via email and telephone 2. Document analysis and completion of immigration application forms 3. Process management and administrative support activities **About Immi** Immi, founded in 2012, is a pioneer in visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances for each process. **Job Description** We are looking for a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education department. An organized, detail-oriented professional who enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial instructions required to begin the process and subsequently outlining application steps; * Provide customer support via email and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary document review and advise customers on required adjustments; * Update CRM (HubSpot) and Drive (Central File), managing customer folders; * Support the manager in defining the optimal application strategy for each customer’s case; * Prepare application materials, such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions regarding process/department KPIs; * Participate in company-led alignment meetings and training sessions; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in customer relationship management; * Proven proficiency with Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Document analysis experience is a plus; * Intermediate English proficiency preferred; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and team collaboration mindset; * Self-confidence; * Flexibility to manage and resolve unexpected issues; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT (Consolidated Labor Law) Work Schedule: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day of the month); * Health insurance plan, available after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Question(s): * Do you have PROVEN experience in public-facing customer service? * Do you have PROVEN experience analyzing, organizing, and processing visa applications? * Do you have a personal computer and a suitable remote work environment? Education: * Bachelor’s degree completed (Mandatory) Work Location: Remote