Description
Job Summary:
The professional will lead and guide the operational team, monitor last-mile and e-commerce operations, work with drivers and delivery personnel, support recruitment, and monitor KPIs.
Key Highlights:
1. Team leadership and operational team guidance
2. Monitoring and ensuring deliveries in last-mile and e-commerce operations
3. Working with drivers and delivery personnel to ensure quality
**Main Responsibilities:**
* **Lead and guide the operational team;**
* **Monitor last-mile and e\-commerce operations to ensure on-time deliveries within SLA;**
* **Engage with drivers and delivery personnel to ensure delivery quality;**
* **Support recruitment of new delivery personnel;**
* **Monitor KPIs, handle incidents, and support improvements in the delivery base;**
Compensation: R$2\.300,00 per month
Work Location: On-site