Advisor II, Customer Service

Description

Job Summary: As an Advisor II, Customer Service, you act as the focal point in real estate transactions, conduct meetings, support customers, and create a positive experience. Key Highlights: 1. Act as the focal point in real estate transactions 2. Support customers and clarify doubts throughout their journey 3. Create a positive experience and maintain a good relationship with the customer Job Title: Advisor II, Customer Service Job Description **Key Responsibilities:** * Act as the focal point among all parties involved in the real estate transaction. * Schedule and conduct meetings at all stages. * Support customers throughout their entire journey, clarifying doubts and providing continuous assistance. * Provide detailed information regarding contracts, documentation, and procedures. * Create a positive customer experience, maintain a good relationship, and promote customer satisfaction. * Stay updated on the real estate market and industry trends. **Requirements:** * This position is exclusively for the Advisor role in Curitiba, requiring a minimum of 6 months in the current role and salary verification. * Must not have failed the case study stage in the previous application process for this role in January and February 2026. * Must not have received any disciplinary action (written warning or suspension) within the last 6 months (October to February) or during the selection process. * Must not have scheduled vacation during the selection process or the planned start date for the new role (March to April), nor be on medical leave. * Must have an Absenteeism Rate (ABS) of up to 4% over the past 3 months (January to March) and during the selection process. * Must demonstrate excellent verbal and written communication skills. Satisfaction and/or quality indicators used (e.g., CSAT, DSAT, NPS, QA, CES, FCR, others): average values over the last 3 months * **Additional Information:** * Work Schedule: On-site, Monday to Friday (Hours: 08:00 to 17:48) * Work Location: Curitiba Location: BRA Curitiba \- JOSÉ LOUREIRO, 540 Language Requirements: Portuguese Time Type: Full time