HELPDESK SUPPORT ANALYST I

Description

Job Summary: The IT professional will provide technical support to employees, resolving issues, failures, and outages to ensure smooth operation of the work environment. Key Highlights: 1. User technical support via system, phone, in-person, and remote channels 2. Installation, maintenance, and configuration of hardware and software 3. Development of technical and IT support procedures #### **About the Role:** The IT department of Grupo Muffato is responsible for providing full assistance to its customers, addressing problems, failures, or outages. It comprises a specialized team whose function is to best support seamless workflow within the environment, minimizing disruptions. The incumbent in this position will provide support to company employees in response to incoming requests. If you meet the required profile and identify with this opportunity, join our team! #### **Main Responsibilities:** * Provide user support by responding to requests via ticketing system, phone, in-person, remote, and internal messaging platforms. * Monitor tickets to ensure efficient problem resolution. * Install, maintain, and configure hardware and software. * Re-execute tasks as requested by users. * Recover files, programs, and reports when necessary. * Validate and test software to ensure quality and functionality. * Configure printers and corporate email accounts. * Develop and document technical and IT support procedures. #### **Mandatory Requirements:** * Bachelor's degree in Information Systems or related fields. * Strong communication skills for clear and efficient user support. * Sense of urgency to prioritize and resolve critical issues. * Team-oriented mindset, collaborating across departments and with other professionals. * Empathy to understand user needs and deliver appropriate support. * Proactive approach to identifying and solving problems. #### **Desirable Requirements (Preferred):** * Prior experience in a helpdesk support role. * Knowledge and experience in Linux environments. #### **Benefits:** * Medical assistance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefits card * Recognition programs * Life insurance * Funeral assistance * Pregnancy monitoring * On-site meals * Career development plan #### **Work Schedule and Hours:** Daily working hours: 8h48 Monday to Saturday