Description
Job Summary:
A professional responsible for customer service via multiple channels, assisting with complaints, system installations, and protocol creation, supported by Operations Consultants.
Key Highlights:
1. Multichannel customer service (phone, WhatsApp)
2. Support for system installation and problem resolution
3. Collaboration with other departments to deliver solutions
**Responsibilities:**
Provide customer service via phone, WhatsApp, or other available departmental channels to perform relevant tasks;
Handle customer complaints regarding emergency support and equipment issues, providing appropriate assistance;
Assist customers throughout the system installation process;
Create protocols for other departments to execute procedures requested by customers;
Contact Operations Consultants for analysis and support regarding requests/issues;
Perform other duties inherent to the position.
**Mandatory Requirements:**
Completed high school education;
**Preferred Requirements:**
Familiarity with Microsoft Office suite is preferred;
Customer service experience is preferred.
Fixed weekday schedule: 6:00 AM to 12:15 PM or 1:45 PM to 8:00 PM
Weekends and holidays follow a rotating shift schedule.
Employment Type: Full-time CLT
Compensation: R$2.033,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Life insurance
* Meal allowance
* Food voucher
* Transportation allowance
Work Location: On-site