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Customer Service Consultant

R$2,033/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: A professional responsible for customer service via multiple channels, assisting with complaints, system installations, and protocol creation, supported by Operations Consultants. Key Highlights: 1. Multichannel customer service (phone, WhatsApp) 2. Support for system installation and problem resolution 3. Collaboration with other departments to deliver solutions **Responsibilities:** Provide customer service via phone, WhatsApp, or other available departmental channels to perform relevant tasks; Handle customer complaints regarding emergency support and equipment issues, providing appropriate assistance; Assist customers throughout the system installation process; Create protocols for other departments to execute procedures requested by customers; Contact Operations Consultants for analysis and support regarding requests/issues; Perform other duties inherent to the position. **Mandatory Requirements:** Completed high school education; **Preferred Requirements:** Familiarity with Microsoft Office suite is preferred; Customer service experience is preferred. Fixed weekday schedule: 6:00 AM to 12:15 PM or 1:45 PM to 8:00 PM Weekends and holidays follow a rotating shift schedule. Employment Type: Full-time CLT Compensation: R$2.033,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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