Administrative Assistant

Description

Job Summary: Handling student service requests, managing the academic journey, and resolving issues—ensuring satisfaction and loyalty within a collaborative environment. Key Highlights: 1. Teamwork focused on student satisfaction 2. Comprehensive and proactive customer service 3. Innovative and diverse environment We are the most diverse educational group in the country. Every day, we build incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationships are direct and respectful, and the success of our students and customers is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational sector? Come to Cogna. **Responsibilities and Duties:** * Handle student service requests via platform. * Manage service requests related to all stages of the student’s academic journey—from enrollment through graduation. * Clarify doubts and provide support regarding financial and academic matters. * Proactively assist in identifying and resolving customer issues and needs. * Work efficiently to resolve issues, minimizing impact and ensuring student satisfaction. * Actively contribute to teamwork to achieve the company’s strategic goals. * Collaborate with colleagues and other departments to ensure operational success and effective service delivery. * Ensure all interactions are clear, direct, and respectful. * Deliver high-quality service covering all student academic and financial needs. * Resolve problems efficiently, ensuring student satisfaction and loyalty. * Work synergistically with the team to meet targets, fostering an environment of mutual understanding and cooperation. * Perform administrative tasks and document control. * Maintain organized documentation. * Develop clear and objective communication with customers and suppliers to resolve issues. * Demonstrate proactivity in problem resolution and in seeking improvements to administrative processes. **Requirements and Qualifications:** * Completed or currently pursuing high school education. * Customer service training courses. * Proficiency in Microsoft Office Suite. * Strong organizational skills and ability to adapt to change. * Proactive problem-solving skills. * Capacity for innovation, commitment, flexibility, adaptability to change, emotional intelligence, creative thinking, ownership mindset, interpersonal skills, and resilience. **What You Can Expect From Us?** * Profit-sharing program: celebrating results is part of the Cogna way. * Meal or food allowance: delivered via a flexible benefits card. * Health insurance: a comprehensive health plan including dependents, with co-payment. * Dental insurance: available to keep your smile healthy. * Undergraduate and graduate scholarships: offered through our educational units for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. Minimum Education Level: High School (Secondary Education)