Customer Service Executive

Description

Job Summary: A professional to work in the Customer Service Center, responsible for onboarding new customers, qualifying leads, and supporting commercial processes. Key Highlights: 1. Lead and prospect engagement and onboarding of new customers 2. Lead qualification and referral to the sales department 3. Order tracking and support for release processes VinilSul is Hiring! Since 1995, VinilSul has built a story guided by a clear objective: to offer far more than products—we deliver solutions that transform businesses. We are a family-owned company that, over three decades, has evolved into one of Brazil’s largest distributors of digital printing equipment and supplies. With eight strategically located branches and a robust central warehouse, we ensure agility and nationwide presence. Our portfolio features a curated selection of the world’s most respected brands (such as 3M, Epson, Avery, Fujifilm, among others) and our own brand, VS Quali—covering everything from vinyls and banners to lighting technologies. We look toward the future with a vision of sustainable growth, focused on being the best for our customers. At VinilSul, cutting-edge technology goes hand-in-hand with human warmth. After all, companies are made of people—and we love people. We seek motivated and talented individuals to join our team! Our motto is “do it right,” and we want people who are committed and passionate about what they do. Some responsibilities of our **Customer Service Executive**: We are seeking a professional to work in the Customer Service Center, responsible for receiving and engaging with inbound leads and prospects, onboarding new customers, and—in some cases—executing first-time sales. The role includes qualifying leads according to company criteria and referring them to the sales department, as well as proactively contacting leads to reactivate and continue service interactions. The professional will also collect and update data in the system, track orders, and provide support for release processes when necessary. In-depth knowledge of our products—including their features and benefits—as well as familiarity with company sales and delivery policies is required, ensuring efficient, process-aligned customer service. The role also involves handling complaints and returns, supporting finance-related tasks such as credit analysis, and participating in campaigns, training sessions, trade shows, and events. Additionally, the professional is expected to collaborate with the team—supporting assistants and junior staff, clarifying doubts, and contributing to achieving departmental goals and results. **Required Qualifications:** * Completed high school education or currently pursuing a bachelor’s degree in Business Administration, Commercial Management, Marketing, or related fields. * Prior experience in customer service, preferably within service-oriented companies. * Excellent communication skills, empathy, and problem-solving abilities. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). **Preferred Qualifications:** * Familiarity with CRM (Customer Relationship Management) systems. Additional Information: * Variable compensation. * Meal/Voucher Allowance (Wiipo): BRL 38.50 per day (BRL 1.00 payroll deduction). * Transportation Voucher or Fuel Allowance (BRL 1.00 payroll deduction). * Sul América Health Insurance (with option to include dependents). * Sul América Dental Insurance (with option to extend coverage to third-degree dependents). * Sul América Life Insurance. * Total Pass. * Special Bonus: At year-end, you receive a gift card to assist with holiday shopping and celebrations. * Birthday Allowance (special credit to celebrate your birthday). * Training and development through the VinilSul Academy platform. Additional Information: * Fully on-site work mode. * Location: Curitiba – Rebouças. * This position is open to persons with disabilities or rehabilitated individuals. Minimum Education Level: Bachelor’s Degree * Meal Allowance * Transportation Allowance * Fuel Allowance * Life Insurance * Medical Assistance * Dental Assistance