Senior Operations Analyst - Process Automation

Description

Job Summary: We are seeking a Senior Operations Analyst to monitor products and services, identify failures, analyze root causes, and implement process improvements. Key Highlights: 1. Support problem resolution and implementation of improvements 2. Suggest improvements to operational routines 3. Strong written communication skills and an analytical profile **Job Description:** ---------------------- We value diversity and believe that different stories and perspectives strengthen our team. We encourage applications from people with disabilities (PCDs) and consistently strive to foster an inclusive, respectful environment with equal opportunities for all. We seek a Senior Operations Analyst to oversee products and services, monitor operations, analyze alerts, and support resolution of issues impacting customers. On a day-to-day basis, this person will monitor services, identify failures or deviations, analyze root causes, and suggest and implement process improvements. PRIMARY RESPONSIBILITIES: Monitor products, services, and operational alerts; Identify and analyze failures and inconsistencies; Support problem resolution and implementation of improvements; Suggest improvements to operational routines; Communicate with suppliers and third-party vendors; Support operational analysis using the database. **Mandatory Requirements:** ------------------------------ Currently pursuing or completed undergraduate degree in Business Administration or related field SQL knowledge; Basic Excel proficiency; Strong written communication skills; Organization, proactivity, and an analytical profile. **Employment Type:** -------------------------- CLT **PCD:** -------- NOT APPLICABLE **Benefits:** --------------- Transportation Allowance Health Insurance Senff Health Quarterly Commission Annual Profit-Sharing Bonus (PLR) Flexible Benefits Card (Vale Flex) Life Insurance Payroll-Deductible Loan Meal Allowance Dental Plan Childcare Assistance **Work Location:** ---------------------- Av. Senador Souza Naves, 1240, Cristo Rei Neighborhood \- Curitiba (PR) **Working Hours:** ------------------------ Monday to Friday, from 8:00 AM to 5:00 PM **Additional Information:** --------------------------- Knowledge of Python and automation processes.