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Job Summary: Join a company that loves transforming with technology and embraces diversity, providing technical support for hardware and software, managing incident tickets, and ensuring proper documentation. Key Highlights: 1. Technical support via phone, chat, remote, and in-person assistance 2. Diagnose and resolve hardware and software issues 3. Manage incident tickets and meet SLAs Join a company that loves transforming with technology and embraces diversity in all its forms! **Responsibilities and Duties** Provide technical support via phone, chat, remote, and in-person assistance; Diagnose and resolve hardware and software issues; Manage incident tickets and administrative controls while meeting SLAs; Deliver IT equipment to end users; Maintain up-to-date records and organize technical incidents; Follow scripts and procedures for issue resolution; Close incidents and requests, ensuring proper documentation. Requirements and Qualifications: Basic knowledge of microcomputing; Prior experience in technical support; Proficiency with ticket management tools and spreadsheets; Proactivity and organizational skills; Ability to follow technical support procedures and scripts. Knowledge of remote and on-site support; Familiarity with Windows and Linux operating systems. Preferred Qualifications: Completed High School Education Valid Driver's License (Category B) **Requirements and Qualifications** **Mandatory:** On-site Level 2 (N2) support. HIGH SCHOOL \- COMPLETED **Additional Information** Want to learn more about us and join the team building the future? **\#JoinSpread** **Transforming the world with technology** We are nearly 2,500 Spreaders, distributed across 22 Brazilian states through Spread Anywhere, enabling us to work **100% remotely**, depending on the employment model. We are digital, hyperconnected, and practice one of our core cultural values — \#collaboration — daily, no matter where we are. **Innovation to shape the future** Spread is an innovation company with 41 years of history, offering comprehensive solutions in technology and digital business. Today, we offer a robust portfolio of services including application development, Quality Assurance, IT Outsourcing, Talent on Demand, Artificial Intelligence solutions, and SAP and S/4HANA consulting and implementation. Our customer-centric approach places customer experience at the forefront, guiding our actions and strategies. This commitment is reflected in our NPS score of 75, positioning us within the quality zone and demonstrating our customers’ trust and satisfaction. **Diversity, Equity \& Inclusion** Here, diversity and inclusion are not just words — they are genuine commitments. We strive to ensure every Spreader feels **valued, respected, and empowered** to reach their full potential. We recognize that true diversity goes beyond superficial aspects and encompasses a broad range of characteristics, including gender, ethnicity, sexual orientation, age, and abilities.
