Multitasking Customer Service Representative

Description

Job Summary: Citizen Experience is seeking Multitasking Customer Service Representatives to join an exceptional team focused on customer service, communication, and constant challenges. Key Highlights: 1. Collaborative and motivating team 2. Opportunity-rich environment to advance your career 3. Challenging projects and continuous learning Citizen Experience is looking for a talented, standout **Multitasking Customer Service Representative** to join our team. If you possess strong customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we look out for one another, support each other, respect one another, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering accelerating your career in an environment full of opportunities—where career acceleration means not only advancing in roles and responsibilities but also tackling constant challenges—don’t miss this opportunity! **Responsibilities and Duties** * Greeting and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Document triage for service provision, ticket distribution, and fee collection; * Supporting satisfaction index surveys, queue organization, and ticket call-outs; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. **Additional Information** **We offer a comprehensive benefits package including:** **** **Meal Allowance** or **Food Allowance** **Wellhub Membership** **Dental Uni Dental Plan** (After probationary period) **Unimed Health Insurance Plan** (After probationary period) **Zenklub** (psychological support) **Professional Development Platform** **Birthday Day Off** (Per Internal Policies) **SESC Membership** (leisure, sports, culture, and tourism) **Join our team!** ----------------------------- We are **CiX – Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople We are **CiX – Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople