Digital Systems Project Manager

Description

Job Summary: Responsible for requirements research, design, maintenance, and management of digital after-sales systems, as well as support and training for end users. Key Highlights: 1. Experience in after-sales systems management. 2. Familiarity with operational digital tools (CRM, ERP, DMS). 3. Leadership and project & stakeholder management skills. **Job Description:** Responsible for researching business requirements for digital after-sales systems and designing product solutions; Responsible for digital after-sales system projects, ensuring quality and on-time delivery; Responsible for maintenance and management of digital after-sales system software, including secondary development, bug tracking and resolution, operation monitoring, system updates and upgrades, ensuring stable software operation; Responsible for training, promotion, and application management of the digital after-sales system, ensuring effective end-user training and application outcomes; Responsible for providing digital after-sales system support services to after-sales departments, service shops, and company customers; Establish a system support framework, including knowledge base, support processes, support tools, and satisfaction management; Responsible for end-user system support response and resolution rates. **Requirements:** Bachelor’s degree completed in IT, Engineering, Business Administration, or related fields; Experience in after-sales systems management, preferably in the automotive sector or after-sales service industry; Familiarity with after-sales operational digital tools (CRM, ERP, DMS, etc.); Excellent organizational and communication skills for engaging cross-functional teams; Advanced English for communication; Leadership skills and experience managing vendors, projects, and internal stakeholders. **Benefits:** * Fuel allowance * Daycare allowance for dependents up to 2 years old * Golden Farma card * Health insurance plan * Dental insurance plan * Flexible working hours * Maternity kit * 6-month maternity leave and 20-day paternity leave * On-site restaurant offering breakfast, lunch, and dinner * Collective life insurance (Porto Seguro), with no payroll deduction * Food allowance * Meal voucher * Transportation voucher * Wellhub (Gympass)