Receptionist / Concierge

Description

Job Summary: The Dr. Fabíola Seko Clinic seeks a communicative and organized Receptionist / Concierge to provide personalized and welcoming service to patients. Key Highlights: 1. Experience in reception or healthcare/aesthetics preferred 2. Focus on personalized and humanized service 3. Organized, harmonious, and sophisticated environment The Dr. Fabíola Seko Clinic is seeking a communicative, organized professional with keen attention to detail and passion for public service to join our team as a **Receptionist / Concierge**, serving as the patient’s first contact with our care experience and excellence. We seek someone who understands that reception is an experience—each patient must feel\-unique, welcomed, and secure from the very first contact. **Main Responsibilities:** * Greet patients cordially, discreetly, and professionally * Deliver personalized and humanized service * Guide the patient journey (pre-, during, and post\-service) * Schedule and confirm appointments and procedures * Manage the medical schedule * Provide service via WhatsApp, phone, and in person * Maintain an organized, harmonious, and sophisticated environment * Organize the reception area and provide administrative support * Assist with consultative sales of procedures (when required) **Requirements:** * Completed high school education * Prior experience in reception, medical clinics, or healthcare/aesthetics fields * Excellent verbal and written communication skills * Proactive, organized, and discreet personality * Proficiency with computer systems * Experience working in aesthetic or dermatology clinics * Professional personal appearance * Basic knowledge of sales and customer delight * Basic knowledge of hospitality and concierge services **Work Schedule:** 44 hours per week Employment type: Full-time CLT contract Compensation: R$1\.894,00 per month Benefits: * Transportation allowance Work location: On-site