Job Summary: Work as a Monitoring Technician I, performing customer support, service request management, system monitoring, and activity tracking. Key Highlights: 1. Manage technical service requests and dispatch tasks to field teams 2. Monitor systems and tools, ensuring information traceability 3. Act as the interface between field operations and customers, ensuring deadlines ***TECHNOLOGY AND TELECOMMUNICATIONS COMPANY WITH AN OPEN POSITION FOR A MONITORING TECHNICIAN I IN CURITIBA, PARANÁ.*** ***WORK SCHEDULE: 12x36 shift, from 7:00 AM to 7:00 PM.*** ***YOUR RESPONSIBILITIES:*** * Provide customer support and manage technical service requests * Dispatch tasks to field technicians, supervisors, and the client's NOC * Track activity execution according to established SLAs * Monitor client and company systems and tools * Update service request statuses and ensure information traceability * Act as the interface between field operations and customers * Ensure timely delivery and quality of outputs Requirements * Completed high school education * Basic computer skills * Familiarity with ticketing systems (help desk / service desk) Preferred Qualifications * Knowledge of telecommunications (preferred) * Ability to monitor SLA compliance Compensation: R$1.518,00 - R$1.900,00 per month Benefits: * Meal allowance * Transportation allowance Selection Questions: * Are you available to work a 12x36 schedule from 7:00 AM to 7:00 PM? * Do you have easy access to Rua Manoel Ribas in Cidade Industrial, Curitiba, Paraná? * Do you have experience with ticketing systems (help desk, service desk)? * Do you have knowledge of telecommunications? * Do you have computer skills? Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
